🧼 Nail Prep

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• Please arrive with bare nails unless you're booked in for an infill.

• If you arrive with nails done by another tech, I may need to remove them and start fresh — this depends on their condition and quality.

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⏰ Timing & Lateness

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• Running late? Just shoot me a text.

• If I haven’t heard from you within 15 minutes of your appointment, your booking will be cancelled and your deposit forfeited.

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📅 Reschedules & Cancellations

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• Please reschedule or cancel at least with 24 hours’ notice — otherwise, you will be charged a cancellation fee automatically.

• Less than 24 hours’ notice will result in 50% of your appointment fee being charged.

• No-shows will be charged 100% and won’t be able to book again.

• Clients who cancel last minute more than once in a short time may be blocked from booking.

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💸 Payments

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• A deposit is required to secure your appointment — this comes off your total.

• I accept cash and bank transfer (preferred) and also card (emergencies only).

• Please try to bring the correct amount when paying in cash.

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💔 Refunds & Repairs

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• Your satisfaction matters! If a nail needs a fix within 7 days, I’ve got you — it’s free.

• After 7 days, repairs start from £6 per 2 nails. If damage is due to accident or wear, a repair fee applies.

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🧒 Visitors & Children

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• No children under 14 are permitted in the studio for safety reasons.

• I do not allow visitors, in special cases if you need a bit of moral support please let me know ahead of time.

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🤧 Illness & Allergies

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• Feeling unwell? Please let me know beforehand — we’ll reschedule.

• If you show up sick, I’ll have to ask you to rebook. Let’s keep germs out of the nail room!

• Got allergies or sensitivities? Tell me in advance so I can prep properly.

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🚩 Health & Safety

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​I won’t be able to carry out your service if you present with any of the following:

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• Fungal infections

• Bacterial infections 

• Open cuts, wounds, or sores around the hands or nails

• Severely damaged or lifted natural nails

• Severe eczema or dermatitis flare-ups on hands/fingers

• Warts or verrucas on the hands

 

If any of the above are present at your appointment, I’ll have to politely decline the service for your safety — and recommend seeking medical advice first. Your nail health always comes first!

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💖 Respect My Space

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This is a safe, welcoming studio — and I like to keep it that way.

• No hate, no rudeness, no bad vibes.

• If you make me uncomfortable during the appointment, I reserve the right to stop the service.

• Not in the mood to chat? Having a rough day? Just let me know — I offer quiet appointments.

• If there's anything I need to know during your service — comfort, preferences, concerns — please speak up. I want you to feel looked after.

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Thank You For Reading!

I know policies aren’t the most exciting part, but I really appreciate you taking the time to go through them. They’re just here to make sure we both have the best experience possible — comfy, clear, and full of good vibes. I can’t wait to see you in the studio and create something cute together!